Home Builders Association of Northeast Louisiana
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Ph: 318-387-6795 | FX: 318-325-0306 | info@hbanela.com
3105 DeSoto Street Monroe, LA 71201
Site Designed by NMY
Make your business grow by keeping your clients happy during and after the sale. This course teaches you how to manage every phase of customer interaction from the initial contact through construction, the warranty period, and beyond. Keep your customers satisfied with planning, execution and follow-up of your projects and they’ll be spreading good news about you and your company for a long time to come.
As a graduate of this course, you will be able to:
· Understand customer expectations and behaviors
· Set appropriate service criteria
· Establish quality standards and communicate them
· Administer the customer service process
· Know your obligations for warranty service and fulfill them
· Enhance your repeat and referral sales
Continuing Education Hours: 6.0
Designations: CGA, CGB, CGR, Master CSP
Continuing Education Credits: CAPS, CGA, CGB, CGR, GMB, CSP, Master CSP, CMP, MIRM
Thursday Dec 19, 2019
9:00 AM - 4:00 PM CST
Thursday, December 19, 2019
9:00 am - 4:00 pm
Home Builders Association of Northeast Louisiana
3105 Desoto Street
Monroe, LA 71201
This Course is normally priced at $250 for HBA Members, $325 for non members. Thanks to our sponsor Read Lumber & Supply we are able to offer this course for:
$100 for Members / $150 for Non Members (Lunch provided)
(Registration fee must be paid at time of registration)
Paul Stephenson
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